How are the mug packaged?
Our Mugs are set out in polystyrene mailers, which we have found by far the safest way to send mug in the mail.
Do you store my Credit Cards details?
Absolutely not, our checkout uses either Paypal or Sagepay, and all the card processing is done on their secure servers, we just have your name and address for delivery purposes, we never see your card details.
Can I cancel my order?
Of course, just email us at: email@example.com and we will cancel your order and refund the full amount (including our standard postage charge).
If the item has already shipped, you will need to post it back to us. You will be responsible for paying for the shipping costs of the return.
We’re so convinced you’ll absolutely love our products, that we offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
In order to return an order, you must contact us first. (email: firstname.lastname@example.org)
Returns can be mailed to: Cultzilla, Unit 19 Bakewell Business Park, Peterborough, PE2 6XD. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund these shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
If you have any questions about this Policy, please contact us at email@example.com or 01733 855035 (Monday – Friday, 9-5) .
Mens Tees (Chest Size)
Small – 35″-37″
Medum – 38″-40″
Large – 41″ – 43″
X Large – 44″ – 46″
XX Large – 47″ – 49″
Mens Baseball Tees (Chest Size)
Small – 36″
Medum – 38″
Large – 40″
X Large – 42″
XX Large – 44″ – 46″
Small – Size 8
Medum – Size 10/12
Large – Size 14
X Large – 16
Jackets (Chest Size)
Small – 34″
Medum – 38″
Large – 42″
X Large – 46″
XX Large – 50″
Do you ship internationally?
We do ship our products to a number of European countries, all international orders are sent using Royal Mail International Signed, and delivery is 5-14 days depending on the location.
What quality are your T-shirts?
We purchase a variety of blank tees, onto which we add our designs. All our tees are 100% cotton.
Our black men’s tees are made using Fruit of the Loom ‘Super Premium’. These are the best quality T-Shirts Fruit of the Loom make and are pre shrunk and hard wearing.
Our black ladies T-shirts are supplied by Bella, a premium t-shirt manufacturer, which we feel offers a better quality finish and fit than the available Fruit of the Loom t-shirts. These are very nice t-shirts, with a super soft finish.
Our baseball T-shirts are supplied by Kariban. These really are the very best t-shirts you can buy. The quality is superb and has the feel of a premium high street brand, we love them.
Will my T-shirt print wash out?
All our t-shirts are produced using either screen printing or textile transfer. Either way you have a t-shirt that has the same washability as a tee you would buy from a high street store.
As long as you wash at 40 degrees and iron the print inside out, you tee will have a long and happy life!
How quickly will I recieve my item.
Some of our products come from stock, some are made to order, either way we will dispatch your item within 48 hours (Mon – Fri). So you should recieve your item within 7 days.
Depending on the item or value, our items are sent via royal mail or DHL. Where the item is sent via a tracked service we will send you tracking information.
Help!! There is a problem with my order.
We know things go wrong, sometimes it is our fault (hey, we are human after all!) and sometimes it is just bad luck, but whatever your problem email us at firstname.lastname@example.org and we will do our very best to help you.
I love the t-shirt, but it doesn’t fit, can I exchange it?
No problem! Drop us a line at email@example.com and we will organise an exchange for you.