SHIPPING & RETURNS

Shipping Policy

All our orders are sent via a tracked service, usually Royal Mail 48, but sometimes a courier if it is a large order.  We will send you the tracking information when we send the order.

Return & Exchange Policy

In order to be eligible for a refund or exchange, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, we will process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If anything is unclear or you have more questions feel free to contact us at sales@cultzxilla.co.uk